Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase from Fragrance Oil Depot. Please review our return and refund policy below:

• Eligibility: Due to the nature of fragrance oils, we only accept returns for unopened, unused, and sealed products within 14 days of delivery.

• Non-Returnable Items: Opened, used, or customized products cannot be returned.

• Return Process: To request a return, please contact us first at kevin@fragranceoildepot.com. Unauthorized returns will not be accepted.

• Refunds: Once we receive and inspect the returned items, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).

If you have any questions about returns or refunds, please contact our support team.