FAQ
Q: How are your products manufactured?
A: Our products are made from high-quality raw materials and crafted through precise production processes. We emphasize product quality and long-lasting fragrance to ensure customer satisfaction.
Q: Have your products been tested on animals?
A: Our products are never tested on animals. We strongly oppose animal testing and pledge to use only safe and harmless ingredients in manufacturing our products.
Q: Can I request custom fragrances or formulations?
A: Yes, we offer custom services to meet our customers' specific needs. Please contact our customer service team to inquire about the feasibility and pricing of custom products.
Q: Why do you recommend contacting customer service for a sample before placing a formal order? Can I get a refund if I don't like the scent after placing a formal order?
A: To ensure that you are satisfied with the scent of the fragrance you purchase, we strongly recommend contacting customer service for a sample before placing a formal order. This allows you to confirm that the scent meets your expectations. If you place a formal order directly and later find that you don't like the scent, we do not offer refunds. Therefore, please make sure to request a sample and confirm your satisfaction before placing a formal order.
Q: Is your perfume oil the same as the original?
A: If you expect perfume oil costing tens of dollars per kilogram to achieve over 90% similarity to a genuine perfume costing hundreds of dollars per 50ml, this is almost impossible. Price and similarity are proportional. Our goal is to provide a similar experience to branded perfumes at a lower cost, not to completely replicate them. Based on our tests and feedback, our similarity generally ranges from 60% to 80%, which does not affect the customer experience. If you cannot accept this level of similarity, please purchase with caution. Thank you.
Q: Do your products comply with international standards?
A: Yes, our products meet international quality and safety standards. We employ strict quality control measures to ensure the safety and reliability of our products.
Q: Can I find wholesale prices on the website?
A: Yes, we provide wholesale prices and bulk discounts. Please contact our sales team for more information and customized quotations.
Q: Are there specific storage requirements for your products?
A: Yes, we recommend storing the products in a cool, dry place away from direct sunlight and high temperatures. Proper storage can extend the shelf life of the products and preserve their fragrance.
Q: What currency are the prices I see on the website?
A: All prices are quoted in US dollars.
Q: I just placed an order, when will it be shipped?
A: We strive to ship orders as quickly as possible. Please allow 2-3 days for production time before your order ships, with an average shipping time of 4-7 days. Tracking numbers will be updated 3-5 days after your order has shipped. If you haven't received a tracking number after 7 days, please email us at kevin@fragranceoildepot.com.
Q: I don't like my order, can I return it? What if there's an issue?
A: We guarantee a 100% refund if the product is damaged. You have 30 days to return the product to us for a full refund. You are responsible for return shipping costs. Once we receive the product, we will refund you the full amount of your original purchase. Please include your name and order number on the returned package. Please note: If your package is in transit, you must wait for it to arrive and be returned before receiving a refund.
Q: Can I return or exchange a fragrance sample if I don't like the scent?
A: No, samples cannot be returned or exchanged.
We provide samples at the lowest cost to help you reduce purchasing risks and costs. The purpose of offering samples is to allow you to test the fragrance without significant financial commitment.
Q: Can I return or exchange a product if I didn't order a sample first and I'm not satisfied with it upon receipt?
A: No, opened products cannot be returned or exchanged.
Orders placed without prior sampling cannot be returned or exchanged for subjective reasons such as finding the fragrance too strong, too weak, having the wrong color, not liking the scent, etc. Please consider carefully and shop rationally.
Q: Can I cancel my order?
A: You can cancel your order without any penalty! However, you must cancel the order before it is shipped.
Q: Can each fragrance be supplied consistently over the long term? Is the quality of the fragrances guaranteed?
A: Yes, each fragrance can be supplied consistently over the long term.
You don't need to worry about running out of stock after starting to use a fragrance. Our fragrances are excellent in terms of safety, sensitivity, and quality stability. Besides providing high-quality products, we also offer scent finding and scent duplication services to our customers.
Q: What are the usage range and safety of your company's fragrances?
A: Our fragrances are intended for use in daily chemical and household industrial products, not for food use.
The raw materials we use in our fragrance formulations comply with international and industry standards. Since fragrance blending is purely a physical mixing process, the safety of the raw materials ensures the safety of the final product for daily use.
Q: I entered the wrong address, what should I do now?
A: If you have misspelled or auto-filled the incorrect address, simply reply to your order confirmation email and confirm. Once you have carefully checked and confirmed that the provided address is incorrect, please notify us via email at kevin@fragranceoildepot.com. If the address is incorrect, we can make the change to the correct address within 24 hours. Refund requests will not be honored after 24 hours of submission.
Q: How long does shipping take?
A: Shipping times vary as we ship globally from different fulfillment centers based on your location. The average shipping time is 4-7 business days.